Refund policy

  • All fragrance bottles are eligible to be returned for a refund within 30 days of receiving your order.
  • Products must be in original packaging, unopened and unused to be eligible for a return. We reserve the right to deny a refund if items are returned late, used or damaged in any way. Denied returns will be shipped back to the customer.
  • The cost of return shipping at the customer’s expense is non-refundable. This includes purchases that have been returned to the sender due to incorrect address or failure to collect.
  • If you believe you have received a fragrance with a manufacturing fault or the wrong scent entirely, please contact our Customer Service team as soon as possible or within 30 days at info@nadiparfume.com with 2-3 clear photos of the issue. Our team will assess the situation and assist you with the next steps to resolve the issue. Please note that NADI does not accept returns for fragrances that have been damaged due to mishandling, exposure to extreme temperatures, or general wear and tear.

 

  • EU Customers — Right of Withdrawal

    If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "cooling-off period").

    To exercise this right, notify us at info@nadiparfume.com with your full name and order number before the 14-day period expires. You will then have 14 additional days to return the item.

    Please note: For hygiene reasons, fragrance products that have been unsealed or opened are exempt from the right of withdrawal under EU Consumer Rights Directive Article 16(e). This exemption applies only to opened items — unopened, sealed products remain fully eligible for return.

    We will issue a full refund (excluding return shipping costs) within 14 days of receiving the returned item, using the same payment method as your original purchase.

    HOW TO RETURN

    To start your return, please email info@nadiparfume.com with your full name and order number. Our customer service team will then happily help you with your return!

  • U.S. Exchanges and Refund Processing
  • We accept exchanges of unused fragrance products in their original packaging within 30 days of delivery. To request an exchange, email info@nadiparfume.com with your name and order number.
  • For U.S. orders, approved refunds are processed within 10 business days after we receive and inspect your returned item. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.